Good leaders spend a fair amount of time refining their communication style. After all, good communication skills are not only among the most in-demand soft skills; they’re also essential for fostering strong relationships with team members, being a more effective negotiator, and being able to motivate people.
Here’s what I can do for you
Focus on the positive
- Don’t say ‘I can’t,’ say ‘Here’s what you can do’.
- You’ve set a boundary with your client or colleague about what you’re not able or willing to do, but you’ve also indicated that you’re willing to find a workable solution
Let’s solve this
Instead of saying, “We’re going to address this situation… ” try words like solve, fight against, or reduce, which communicate action
- Other swaps to consider: instead of “allowed,” try enabled or authorized, try accomplishing or exceeding, try responding or solving
I’m glad you like it
Don’t dismiss praise as a knee-jerk response
I’ll find out
If you don’t know something, say so
- This gives the person asking the question an assurance that you care enough to go one step further to get the right answer
- In a leadership position or dealing with customers, say “I will find out for you”
I’m happy I was able to help
While simple shifts in language won’t solve all communication issues, being more precise and action-oriented in your language can make a difference in clarity and how you’re perceived
Can you help me?
Preface a favor request with “I know how busy you are.”
